The Relationship between Health Insurance Companies and Patient Satisfaction with Quality of Care

Abstract

Countries worldwide continue to grapple with the issue of disease burden. For instance, increasing incidence and prevalence rates of chronic and non-communicable diseases have led to increased mortality rates. Additionally, the financial costs of addressing and managing these issues have also increased. This has had a negative impact on healthcare service delivery, particularly to underprivileged people who are unable to afford healthcare services. Governments have sought to understand this trend and are conscious of their responsibility to deliver quality and affordable care to their citizens. One of the approaches that is increasingly being adopted in different countries is the provision of healthcare insurance. This is a means of promoting healthcare access to the maximum number of people possible. However, it should be noted that the private sector is also largely involved in the provision of healthcare services, which indicates that the healthcare industry is dominated by both the public and private sectors. This forms the basis of the current literature review (LR), which seeks to determine the relationship between healthcare insurance companies and patient satisfaction with regard to the quality of care.