Article Published In Vol.9 (May-June 2021)

Factors explaining professional stress within the General Directorate of Customs and Excise of Katanga

Author : MONOMOSI MALANDA Timplard

Work stress is pervasive in every organization these days. Indeed, it is associated with a high rate of employee turnover and absenteeism, their demotivation and their engagement in deviant attitudes and behaviors that are detrimental to the productivity of the company. (Roper and Cartwright, 1994; Hoel, Sparks and Cooper, 2001).This article aims to identify the explanatory factors of work stress and their implications on organizational performance. A descriptive study on the determinants of stress at work among executives of the Directorate of Customs and Excise of Katanga (DGDA). The results of our study indicate that professional stress among executives of the DGDA is explained by working hours , work overload, uncertainty at work as well as the affective strategy for managing professional stress (This gives an explanatory power of 79.48% of the variables retained in relation to the factorial plan) then the positive stress strategy , the place of work, gender as well as the negative stress management strategy (Explanatory power of 91.05% compared to our model) and finally the age, the position held, the conflicts at work as well as the psychological level of employees (display an explanatory power of 91, 34%). The organizational performance being considered in this study as an endogenous variable, it allowed us to carry out the likelihood tests and the coefficient of determination (R² = 0.786 or 78.6% of the explanation of the endogenous variable by the exogenous variables). The study indicates the need for the leaders of DGDA Katanga to put in place positive strategies for managing stress at work in order to improve organizational performance.

Keywords: Work stress, organizational performance, work productivity and stress management strategy