Influence of ICT Infrastructure on the Adoption of E-Government on Service Delivery in Turkana County Government, Kenya

Abstract

E-government is application of digital technologies including ICT systems, networks, and online platforms in the modernization of service provision to the public. It was initiated in the 1990s and it tries to enhance efficiency, transparency, accountability, and responsiveness through automation of processes, lessening of bureaucracy, and increasing access of the citizen to information and services. When properly introduced, it improves resource management, boosts the confidence of the people, and is beneficial to the citizens, businesses, and civil society by providing them with more connected and trustful governance. This study aimed to establish the influence of ICT infrastructure on the adoption of e-government on service delivery in Turkana County Government. It was anchored on the Diffusion of Innovation Theory. A descriptive survey design and correlation designs were employed, targeting 22 Senior Managers, 44 Middle-Level Managers, 40 Lower-level Managers, and 545 Technicians involved in the execution of e-government digital platforms. The sample size included 336 respondents, 230 Technicians were chosen by simple random sampling and 106 key informants (Middle-level, Senior, and Lower-level Management) were selected purposely. Data was collected using questionnaires, surveys, observations, interviews and document reviews. The quantitative data were studied and evaluated through descriptive and inferential statistics (measures of central tendency, Pearson, regression analysis, ANOVA), and were represented in tables. The results showed that ICT infrastructure has a significant impact on service delivery and through the regression analysis, a positive correlation was determined between the two (r= 0.705, p- value=0.000). The regression analysis showed a regression coefficient of 0.563 and p value of 0.000<|human|>ICT infrastructure showed a regression coefficient of 0.563 and a p value of 0.000. The researcher found that, there was a positive and significant impact of ICT infrastructure on service delivery. The paper suggested the county government to invest in consistent and stable internet services by collaborating with service providers to increase connectivity among all the sub-counties.